CUSTOMER SERVICE

Gramercy store offers Free standard shipping.

Express postage is $15

All orders are shipped daily via Australia post. Express orders must be in by 4pm for same day shipping. 

Exchanges

Gramercy store is happy to offer an exchange for a store credit only.

• Exchange must be within 14 days of purchase
• Store credit is valid for 12 months
• Good must be in original condition; unworn with tags still attached
• Exchanges can be made in-store or by return post. Please note any associated delivery costs are the responsibility of the customer.

Gramercy store will only accept refunds for faulty goods.

• Returns must be within 14 days of purchase.
• No refunds are offered for a change of mind
• No refunds are offered for sale items